Customer support that closes every loop.
Risolva unifies WhatsApp, Instagram and Messenger into one workspace. An AI agent answers routine questions in under 30 seconds; your team takes over the moment a conversation needs a human.
Three channels, one queue, one set of SLAs.
Connect once. Route messages by topic, language, or VIP status. Track first-response time and resolution rate the same way across all three platforms.
Trained on your help center. Bound by your policies.
Connect your help docs, product catalog, and order system. The agent answers within a guardrail you define — and routes the rest to a human in seconds, not minutes.
- ✓Grounded in your sourcesNever the open internet. Every answer cites the doc it came from — auditable.
- ✓Hands off the restWhen the agent isn't confident, the conversation goes to a human in seconds, not minutes. The threshold is yours to set.
Connect every doc, page, and policy. The agent learns in minutes.
Point Risolva at a sitemap, drop in PDFs, sync your Notion. Each source is chunked, embedded, and re-indexed automatically. Every answer cites the source it came from.
- Crawl, chunk, embed
- Match query to source chunks
- Generate within citation guardrail
Every message, sorted, prioritised, assigned.
WhatsApp, Instagram, and Messenger threads land in the same queue. Routing rules and SLA timers run uniformly across all three. No tab-juggling. No “where did that go.”
When the agent isn't sure, the right human picks up — already up to speed.
Confidence drops, sentiment turns, or a rule trips. Risolva routes the conversation to the right teammate by skill, language, and load — with full context pre-loaded.
From a DM to a booked slot in three messages.
The agent reads availability from your calendar, offers real slots in the conversation, and confirms with a calendar invite + reminder. No back-and-forth, no “let me check.”
Built for teams that can't afford to drop a single question.
For brands handling thousands of DMs.
When a campaign or promo triples your inbox, Risolva absorbs the surge without temp staff. Routine questions resolve in seconds; nuanced ones reach a human with full context.
Built for the way modern businesses actually message customers.
If your customers reach you on WhatsApp, Instagram, or Messenger — and you wish you could clone your best agent — Risolva is built for you.
Become a design partner. Shape what we build.
We're working with our first early-access partners — schools, clinics, e-commerce teams, and SMBs across Pakistan and the Gulf. If you handle high-volume customer messaging and want a hand in shaping the product, we want to talk to you.
Order tracking, returns, sizing — answered instantly, handed off when human attention is needed.
Parent queries on fees, attendance, exams — resolved without burning out admin staff.
Appointments booked from a DM, calendar synced, reminders automated.
See the maths before you sign up.
Most teams think they need to hire more agents. Move the slider — see what happens when Risolva handles the routine 70% and your team handles the rest.
Per-seat. AI replies bundled. No overage bills.
You pay for the people on your team. AI replies are included. If you outgrow the bundle, we move you up — never overage-bill mid-month.
For small teams getting their first channel under control.
- ✓WhatsApp + 1 additional channel
- ✓1,000 AI replies / month
- ✓1 knowledge base
- ✓Email support, 24h SLA
For teams scaling support across every channel customers use.
- ✓WhatsApp + Instagram + Messenger
- ✓10,000 AI replies / month
- ✓10 knowledge bases
- ✓Smart routing & sentiment escalation
- ✓Priority support, 4h SLA
For organisations with custom security, scale, and procurement requirements.
- ✓Volume conversation pricing
- ✓SAML SSO + SCIM
- ✓Dedicated VPC option
- ✓Custom security review · NDA · DPA on request
- ✓Named support engineer
