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AI customer support

AI customer support that resolves, not just deflects

Risolva answers your customers from your own content across WhatsApp, Instagram and Messenger, all in one shared inbox. It replies in seconds, cites where each answer came from, and hands off to your team the moment a person is needed.

✓ One shared inbox across three channels✓ Answers grounded in your own content✓ Replies in English, Urdu and Arabic
R
Risolva
Trained on your content
Messenger
I want to return a jacket I bought last week, what do I do?
No problem. You can return any item within 14 days of delivery if it is unworn with tags on. Send me your order number and I will pass it to our team to start the return for you.
Source: Returns and refunds policy
Resolved by AI · 11sGrounded answer
Official WhatsApp Business APIReplies in English, Urdu and ArabicAnswers grounded in your contentBuilt in Karachi
Why Risolva

Built to actually resolve, not just reply.

✓
Resolves instead of deflecting

Most bots send a help article and hope. Risolva reads the question, reasons over your content, and gives a real answer the customer can act on right away.

✓
Grounded in your business

Answers come only from your website, documents, catalogue and FAQs, and the bot can cite where each answer came from. It never pulls from the open internet.

✓
Knows when to bring in a person

When confidence is low or a topic is sensitive, the conversation goes to your team with the full thread and customer history already loaded.

How it works

Live in days, not a quarter.

Connect, train, and let the chatbot carry the routine load while your team handles what matters.

1
Connect your channels
Plug in WhatsApp, Instagram, and Messenger. Your WhatsApp number runs on the official Business API, so it stays compliant and your messages keep delivering.
2
Train it on your content
Point Risolva at your website, documents, catalogue, and FAQs. It learns in minutes and only answers from the sources you give it.
3
It answers, you stay in control
The chatbot replies in seconds and can cite where each answer came from. When it is not confident, it hands the conversation to your team with the full history.
The difference

More than a deflection bot or a help-centre search.

Old chatbots follow keyword scripts and dead-end the moment a question goes off-menu. Risolva reads your content and reasons over it.

Deflection bot
Risolva AI support
What the customer gets
A link to an article and a dead end if it does not help.
A direct answer in plain language, drawn from your own content.
Where answers come from
Generic models that can invent policies you never wrote.
Only your site, documents and catalogue, with sources it can cite.
Handover to a human
A ticket form, or a long wait with no context for the agent.
Routes to your team on low confidence with the full thread attached.
Channels
Usually one widget on your website, set up on its own.
WhatsApp, Instagram and Messenger in one inbox with shared SLAs.
One shared inbox

Every channel, one queue, the same SLAs.

Customers reach you on WhatsApp, Instagram and Messenger, and your team works it all from a single inbox. No tab switching, no separate tools, and no message slipping through a gap.

  • ✓
    WhatsApp, Instagram and Messenger together
    Messages from all three Meta channels land in one queue, so your team answers from a single place instead of three.
  • ✓
    Shared SLAs across channels
    Apply the same response targets everywhere, so a customer on Instagram waits no longer than one on WhatsApp.
  • ✓
    Full history on every handoff
    When the bot passes a chat to a person, the agent sees the whole thread and the customer history, so nobody starts from scratch.
Use cases

What teams automate with AI support.

1
Returns and refunds

Eligibility, timelines and how to start a return, answered straight from your policy so customers do not wait on an agent.

2
Order and delivery questions

Where is my order, when will it arrive, and how do I change details, answered from your order data and shipping policies.

3
Product and account help

Pricing, availability and how-to questions answered from your catalogue and docs, with anything sensitive routed to a person.

FAQ

Questions, answered plainly.

Still unsure? Message us on WhatsApp and a real person will reply.

Most chatbots match keywords or send a help link and stop there. Risolva reads the question, reasons over your own content, gives a real answer, and only involves a person when it should.

Only from the sources you connect: your website, documents, catalogue and FAQs. It does not answer from the open internet, and every reply can cite where it came from.

It hands the conversation to your team with the full thread and customer history already loaded. You set the confidence level that triggers the handoff and which topics always go to a person.

WhatsApp, Instagram and Messenger, all in one shared inbox with shared SLAs, so your team works every channel from a single queue.

It detects the language a customer writes in and replies in English, Urdu or Arabic, including Roman Urdu.

Most design partners are live within a week. We connect your channels, train the AI on your content, and tune the handoff rules with you on a short call.

Explore more

Keep reading.

WhatsApp chatbot for businessConversational AI platformAI customer support for e-commerce
Risolva

See Risolva answer your own customers

We are onboarding design partners now. Book a short demo and we will show you the chatbot trained on your own content, replying on your channels.