Built to actually resolve, not just reply.
Parents message your school WhatsApp number and get instant answers on admissions, fees, timetables, and announcements, without waiting for the office to open.
The chatbot replies only from your prospectus, fee schedule, policies, and FAQs, and it can cite where each answer came from. No invented dates, no guessed amounts.
Anything about a child's wellbeing, a complaint, or a topic you flag skips the bot and goes straight to the right member of staff, with the full thread attached.
Live in days, not a quarter.
Connect, train, and let the chatbot carry the routine load while your team handles what matters.
Routine questions to the bot, sensitive ones to your staff.
Risolva handles the high volume of repeat questions and knows when to step back. You set the confidence threshold and the topics that always go to a person, so parents reach the right staff member quickly.
- ✓Full context for your staffWhen a conversation is handed over, your staff see the whole thread and the parent's history, so nobody has to ask the parent to start again.
- ✓You choose what always escalatesMark topics like wellbeing, discipline, fee disputes, or complaints so they reach a person directly and never sit with the bot.
- ✓Clear about what it does not doThe chatbot answers from your school information and routes anything outside that to staff, rather than guessing at a policy or a decision.
What schools and academies automate on WhatsApp.
Application deadlines, required documents, age criteria, and registration fees answered from your prospectus, with bookings for a visit or interview when needed.
Fee amounts, due dates, instalment options, and where to pay answered from your fee schedule, so the office handles fewer repeat calls.
Class timings, exam schedules, holidays, and announcements answered instantly for parents, in the language they write in.
