Which channels does Risolva work on?

WhatsApp through the official Business API, Instagram direct messages, Facebook Messenger, and a chat widget you add to your website. Every conversation lands in one shared inbox, so your team works from a single queue.

Which languages does it reply in?

It replies in whichever language the customer writes in, including English, Spanish, French and German. There is nothing to set up per language, so one assistant can serve customers who write in different languages.

Where do the answers come from?

From the content you connect: website pages, documents, product catalogs, FAQs and short snippets. It doesn't answer from the open internet, and with source citations switched on, each reply shows where the answer came from.

What happens when the AI doesn't know the answer?

It says so and hands the chat to your team with the full thread. You set the rules for who gets what.

Can my team take over a chat?

Anytime. One click in the inbox, and you can hand it back when you're done.

Does it handle voice notes and screenshots?

Yes. Voice notes are transcribed and answered in text, and it reads the text in photos, screenshots, PDFs and documents before replying. You can switch each type on or off per channel.

Can it actually do things, like place an order?

Yes, through custom actions connected to your own systems, such as place_order or book_appointment. It collects the details, can ask the customer to confirm first, and then runs the action.

How much does Risolva cost?

Starter is $29 and Growth is $79 per seat a month, with AI replies included and no overage bills. The pricing table also shows approximate amounts in EUR, GBP and AED. Enterprise is priced to your volume.

Can I try Risolva before I buy?

There's no free trial or free plan while Risolva is in private beta. Instead, you book a demo, bring real messages your customers have sent, and we show how the AI would answer them before setting it up with you.

AI customer service for WhatsApp & Instagram

Inbox

6 of 6 conversations

6 total

ConversationsCustomers

Search chats…

Sam T.

Web Chat

AI handling

Yesterday

What's your return policy on opened items?

02:47 PM

Opened items can be returned for store credit within 14 days, as long as they're in resale condition. Unopened items can go back within 30 days for a full refund, and final-sale items can't be returned. Refunds post in 5-7 business days. [Source: Returns and exchange policy]

AI · 02:48 PM ✓✓

Great, thanks. Bought a planter last week, unopened, so I'm fine.

02:49 PM

Then you're well within the 30-day window. If you'd like to start a return, send me your order number and I'll get it going.

AI · 02:49 PM ✓✓

The assistant is handling this conversation.Take over

Conversation info

ST

Sam T.

Web Chat

Conversation started

17h ago

OwnershipAI handling

Take overRelease

Assigned to

Unassigned

AI summary

Sam asked about returns on opened items; answered from the returns policy.

Topic: ReturnsSentiment: Neutral

The same questions. All day. On every channel.

Your team answers them by hand, so customers wait. The ones who wait too long buy somewhere else.

Can I return opened items?Is shipping free?Is the Sage planter in stock?Do you price match?Where is my order #4821?Can I pay with Apple Pay?Do you ship to Alaska?Can I change my delivery address?

What sizes does the jute rug come in?Is this color back soon?Can I talk to a person?Can I swap for a different size?Vous livrez au Royaume-Uni ?Do you have a gift wrap option?How long do refunds take?Is there a warranty on lamps?

E-commerce

Orders, returns and delivery.

Where is order #4821?

Checks your order system

Order #4821Due Thursday

Sage planter, 12 in1 item · $48.00UPS 1Z999AA1

OrderedSep 24
ShippedSep 26 · UPS
Out for deliveryThu
Delivered

It shipped on Sept 26 with UPS and it's due Thursday. Want the tracking link?Source: Order status

Also answers Can I return opened items? · Can I get it by Friday?

Goes to your team: refund disputes

Real estate

Listings, viewings and leads.

Is the 3-bed on Elm Street available?

Checks your listings

3-bed on Elm Street$485,000

3 bed · 2 bath · HOA $220 a month

Viewings openSat 11 AMSat 2 PM

Yes, it's listed at $485,000. Is it to live in or an investment? I can book a viewing this week.Source: Elm Street listing

Also answers Can I view it on Saturday? · What are the monthly fees?

Goes to your team: price negotiation

Clinics

Bookings, prep and insurance.

Any openings on Friday?

Checks your booking calendar

Friday · Dr. PatelPPO in network

9:00 AMBooked

10:30 AMOpen

1:00 PMBooked

3:15 PMOpen

Friday has 10:30 AM and 3:15 PM with Dr. Patel. Shall I book one?Source: Appointment calendar

Also answers Do you take my plan? · Can I move my visit?

Goes to your team: anything clinical

Education

Admissions, fees and schedules.

Is there a payment plan?

Checks your fee schedule

Fees, in three partsEnrollment closes Aug 15

SeptemberPart 1 of 3

JanuaryPart 2 of 3

AprilPart 3 of 3

Orientation: Monday, Sept 1 at 9 AM, main hall

Yes, fees can be split into three installments, due in September, January and April.Source: Fee schedule

Also answers When does enrollment close? · What time is orientation?

Goes to your team: individual student cases

Instant

Every customer gets an answer in seconds, at 3pm or 3am.

Accurate

Answers come only from your docs, with the source attached.

Human when it counts

Complaints and edge cases go straight to the right person.

What Risolva does.

01

Each reply names the doc it came from, so customers and your team can check it.

Sam T.

Web Chat · Fernwood Home

AI handling

What's your return policy on opened items?

02:47 PM

Opened items can be returned for store credit within 14 days, as long as they're in resale condition. Unopened items get a full refund within 30 days. [Source: Returns and exchange policy]

AI · 02:48 PM ✓✓

PDF

Returns and exchange policy.pdf

Section 2 · Opened items

View

Great, thanks. Mine's unopened, so I'm fine.

02:49 PM

The assistant is handling this conversation.

02

English, Spanish, French and more. It answers in whichever language the customer writes.

Emma W.

English

Do you ship to Hawaii?

11:02 AM

Yes. Hawaii and Alaska orders arrive in 5 to 8 business days, and shipping is free over $75. [Source: Shipping and carrier notes]

AI · 11:02 AM ✓✓

Lucía M.

Instagram

Español

¿Puedo cambiar la talla de mi pedido?

3:18 PM

Sí, puedes cambiar la talla dentro de 30 días si el producto no se ha usado. [Fuente: Política de devoluciones y cambios]

AI · 3:18 PM ✓✓

03

Complaints and edge cases go to the right teammate, with the full thread attached.

Chris P.

WhatsApp · Fernwood Home

Waiting for agent

Thursday?? That is two days late. Second time this has happened.

04:34 PM

I'm sorry, Chris. I'm bringing in Dana from our team, who can sort out a shipping refund or a replacement.

AI · 04:35 PM ✓✓

Escalated to Dana R. · Complaints rule

OwnershipWaiting for agent

AI escalated

Second late delivery on order #4821. Wants a shipping refund or a replacement.

Matched rule

Complaints go to DanaP1

Topic AnyOf [feedback_complaint]

Assigned to

DRDana R.

Take overRelease

Built for the whole conversation.

The first reply is the easy part. These are the things that keep a busy inbox in order once real customers show up.

Knows when someone is upset.

Every incoming message is read for tone. Frustrated or angry customers are tagged on the spot, and a routing rule can send them straight to a person before the bot says another word.

Five tones, tagged per conversation
Agents can correct a tag and the AI keeps their choice
Usable as a handoff condition in real time

See how it works

Megan R.WhatsApp

I've asked about this refund three times now. Nobody is getting back to me.

10:12 AM

AI tags

Topic: Billing & paymentsSentiment: Frustrated

Matched rule

Upset customers go to Dana P1

Sentiment AnyOf [frustrated, angry]

Routes to Dana R. (User)

Every message is read for tone: positive, neutral, confused, frustrated or angry.

One AI assistant. Every channel.

WhatsApp, Instagram, Messenger and web chat share the same docs, the same rules and one inbox for your team.

Learn more about the WhatsApp chatbot for business

Learn more about the Instagram AI chatbot

Learn more about the Facebook Messenger chatbot

Learn more about the AI live chat for your website

FH

Fernwood Home

Business account

Hi, is the Sage 8" planter back in stock?

Yes, restocked yesterday in white and sand. Want me to hold one for 2 hours?

Source: Product catalog

Sand please!

Done. It's held under your number until 5:30 PM.

Type a message…

CHANNELS

PDF

Trained on your docs

5 sources · cited

✓

Item held · 5:30 PM

Customer notified

DR

Handed to Dana

Full thread attached

Every conversation, in one view.

The Risolva dashboard: what is happening now, how much the AI resolves, and how each channel performs. Shown here with sample data for Fernwood Home.

DashboardLiveSample data

Est. cost saved

$8,940

vs hiring agents+14%

Bot containment

86.4%

resolved without human+2.1pt

Avg 1st response

4s

first reply time-1s

Total conversations

1,962

this period+14%

Live status

AI active18Flow active3Awaiting human2Human active4System hold0Closed1,825Unread6

Conversation volume

Daily conversations over the selected period

1,962 total

AI effectiveness

Containment, resolution, and AI vs human split

AI messages5,101(89%)

Human messages631(11%)

Avg resolution3m

Closed1,825

Escalated267

AI handling: 18Awaiting human: 2Closed: 1,825

Channel performance

Volume and containment by channel

WhatsApp942

88% contained4s avg

Web Chat491

91% contained3s avg

Instagram373

84% contained6s avg

Messenger156

79% contained7s avg

Answers only from your docs

It never pulls answers from the open internet.

Your team stays in control

Take over any chat, set handoff rules, hand it back.

Your data stays yours

You own your docs and conversations. Delete them any time.

Three steps to live AI replies.

We do the setup with you. You approve it before any customer sees it.

Step 1
Connect your docs and site
Upload files, add your URL, paste your FAQs.
Step 2
Risolva learns it
Test it in the chat widget before customers do.
Fernwood Home
Typically replies in under a minute
Go live
Deploy on your channels
Switch on WhatsApp, Instagram, Messenger and your site.

See the math before you book.

Move the slider. Risolva handles the routine conversations and your team takes the ones that matter.

DAILY INBOUND MESSAGES

800messages a day

Share Risolva resolves40%

Cost of one support agentMonthly, fully loaded. Enter your own.$/ mo

ESTIMATED MONTHLY SAVINGS

$11,005

Estimated monthly savings $11,005

Versus hiring 8 full-time agents for the same volume. Risolva answers the routine 40% and your team takes the rest.

MONTHLY COST

People only 8 agents

$30,400With Risolva 5 agents

$19,395

WHO ANSWERS

Risolva 40%Your team 60%

Book a demo

Estimate uses $3,800 per agent a month and Growth at $79 per seat. This is an estimate. Your results depend on your real resolution rate and team structure.

Per seat. AI replies included. No overage bills.

You pay for the people on your team. If you outgrow your plan's AI replies, we move you up a plan instead of billing overage mid-month.

Plan comparison
Compare plans	Starter$29/ seat / monthFor small teams getting their first channel under control.Book a demo	GrowthMost popular$79/ seat / monthFor teams running support across every channel customers use.Book a demo	EnterpriseCustomFor organizations with custom security, scale and procurement needs.Contact sales
Channels	WhatsApp plus 1 more	WhatsApp, Instagram and Messenger	All channels
AI replies a month	1,000	10,000	Volume pricing
Knowledge bases	1	10	Custom
Smart routing and sentiment escalation	Not included	Included	Included
Support	Email, 24h response	Priority, 4h response	Named support engineer
SAML SSO and SCIM	Not included	Not included	Included
Dedicated VPC option	Not included	Not included	Included
Security review, NDA and DPA	Not included	Not included	On request

Full pricing, plan details and billing questions

Built by Century 21 Systems, shipping business software since 2002.

Questions about Risolva.

Risolva is AI customer service software for small and mid-size businesses. Its AI answers customers on WhatsApp through the official Business API, Instagram DMs, Facebook Messenger and a website chat widget, replies in each customer's language, and hands chats to your team in one shared inbox when a person is needed.

From the blog.

Practical guides on AI customer support, messaging channels and handing off to people at the right moment.

All articles

Explainers5 min read

Stop losing customers to slow replies.

Book a demo. We'll load your docs and show you Risolva answering your real questions.

Book a demo Email us

AI customer service for WhatsApp, Instagram, Messenger and web chat

The same questions. All day. On every channel.

Orders, returns and delivery.

Listings, viewings and leads.

Bookings, prep and insurance.

Admissions, fees and schedules.

What Risolva does.

Built for the whole conversation.

Knows when someone is upset.

One AI assistant. Every channel.

Every conversation, in one view.

Conversation volume

AI effectiveness

Channel performance

Answers only from your docs

Your team stays in control

Your data stays yours

Three steps to live AI replies.

Connect your docs and site

Risolva learns it

Deploy on your channels

See the math before you book.

Per seat. AI replies included. No overage bills.

Questions about Risolva.

From the blog.

How much time can an AI chatbot save your support team?

AI agent vs chatbot: what's different for customer support

Custom actions for AI chatbots: examples and safe setup

Stop losing customers to slow replies.

AI customer service for WhatsApp, Instagram, Messenger and web chat

The same questions. All day. On every channel.

Orders, returns and delivery.

Listings, viewings and leads.

Bookings, prep and insurance.

Admissions, fees and schedules.

What Risolva does.

Cites every answer.

Replies in their language.

Hands off to a person.

Built for the whole conversation.

Knows when someone is upset.

One AI assistant. Every channel.

Every conversation, in one view.

Conversation volume

AI effectiveness

Channel performance

Answers only from your docs

Your team stays in control

Your data stays yours

Three steps to live AI replies.

Connect your docs and site

Risolva learns it

Deploy on your channels

See the math before you book.

Per seat. AI replies included. No overage bills.

Questions about Risolva.

What is Risolva?+

Which channels does Risolva work on?+

Which languages does it reply in?+

Where do the answers come from?+

What happens when the AI doesn't know the answer?+

Can my team take over a chat?+

Does it handle voice notes and screenshots?+

Can it actually do things, like place an order?+

How much does Risolva cost?+

Can I try Risolva before I buy?+

From the blog.

How much time can an AI chatbot save your support team?

AI agent vs chatbot: what's different for customer support

Custom actions for AI chatbots: examples and safe setup

Stop losing customers to slow replies.