An AI chatbot for ecommerce, from sizing questions to returns

Yes, for web chat. The ecommerce chatbot goes on any store where you can paste one script tag into the theme, whether that's Shopify, WooCommerce or a custom build. There is no Shopify app or WooCommerce plugin to install, and order lookups connect to your order system through a custom action instead.

Yes, once it is connected to your order system through a custom action that calls your store's API. The AI asks for the order number, looks it up, and replies with the status, carrier and expected delivery date. Setting that up needs someone with API access, and the Risolva team often helps during onboarding.

Yes. It handles many conversations at once and replies within seconds at any hour, so a Black Friday rush doesn't leave shoppers waiting for a first reply. Handoff rules pull out the chats that need a person, like refund disputes or upset shoppers, and pass them to your team with the full thread attached.

An ecommerce FAQ chatbot applies your answers to the shopper's situation instead of making them search a page. Asked whether two $64 throws ship free, it checks your shipping policy against the $75 threshold and says yes, and it can cite the source. Questions your FAQ doesn't cover go to your team.

Refund disputes, chargebacks, damaged or missing parcels, bulk and corporate orders, and shoppers who are clearly upset. Risolva tags each incoming message as neutral, positive, confused, frustrated or angry, and handoff rules route by topic or sentiment to a specific teammate or group before the AI replies, so the shopper doesn't have to explain everything twice.

It's built not to. The ecommerce chatbot answers from the content you connect, such as your product catalog, FAQs, and shipping and returns policies, and it can cite the source. If your content doesn't cover a question, like a restock date nobody has published, the chat goes to your team instead of getting a guess.

As current as the catalog's last recrawl or upload. There is no live inventory feed, so stock and price answers come from the catalog and pages you connect, and each source shows when it was last updated. Back-in-stock dates the catalog doesn't list go to your team instead of getting a guess, so shoppers aren't promised stock you don't have.

The photo stays in the thread, and the AI reads any text in it, like the order number on a packing slip. It doesn't judge damage, so the rule for damaged or missing parcels sends the chat to your fulfillment group, who see the photo and decide between a refund and a replacement. Video isn't analyzed.

Risolva costs $29 per seat per month on Starter and $79 on Growth, with 1,000 or 10,000 AI replies a month included. Smart routing and sentiment escalation come with Growth and Enterprise, not Starter, and Enterprise is priced to your volume. Risolva is in private beta, so access starts with a demo and guided onboarding.

Yes, once your catalog is loaded as Key facts. When a shopper describes a need instead of naming a product, the AI searches your catalog for it and suggests the closest fit. It only suggests items you carry, and stock answers are only as current as the catalog's last recrawl or upload.

No. Risolva can't see carts or checkouts, so it doesn't message shoppers who leave one. What it can do is follow up with people who asked in chat: WhatsApp broadcasts go to segments built from conversations, such as shoppers who asked about rugs, using your approved templates.

Yes. It replies in the language the shopper writes in, on your site, Instagram, WhatsApp and Messenger, using the same catalog and policies, with nothing to set up per language. A voice note gets its answer in the language it was recorded in, and your team sees the full thread in one inbox.