Customers who talk instead of typing, or send a photo of the problem, get a written reply built on what they sent, on WhatsApp, Instagram, Messenger and web chat. Replies stay in text: no spoken answers and no phone calls.
A customer records 40 seconds while walking the dog and asks about two things. Risolva transcribes the note, the AI replies in text to what was asked, and the original stays playable in the inbox. The spoken language is detected automatically, so a note in Spanish gets a Spanish reply.
Each image is read for every line of text it holds, plus a short summary of the key details. Order confirmations, error screens, shipping labels and serial number plates all come through. Scanned PDFs and Word files are read too, so a customer can send the invoice instead of retyping it.
Every channel linked to a bot has its own four switches. You might let the AI answer voice notes on WhatsApp and leave photos of damaged items to your team. Anything switched off still arrives in the inbox. The AI leaves it alone and doesn't mark it as seen.
The steps are the same on all four channels, whether it's a 0:14 voice note on WhatsApp or a photo of an order confirmation in an Instagram DM.
The voice note, photo or file is downloaded and stored with the chat before the AI reads it, so your team can play or open it whatever the AI does next. While it's being processed, the message shows Analyzing... in the inbox.
Voice notes go through speech-to-text. Images are read for all visible text and summarized. PDFs, Word .docx files and plain-text formats are read directly, and scanned PDFs fall back to the vision model.
If the customer typed something with the file, the AI sees both. A photo of an order confirmation sent with 'I got the wrong size, can I swap it?' is answered with the order details in mind.
The reply uses the extracted text like any other message, so the order number on a confirmation photo doesn't need typing out again. Under the message, your team can open Show transcript, Show image description or Show extracted text.
What each channel accepts, what gets read, and where the controls live.
No. Risolva always answers a WhatsApp voice message in text. The customer's voice note is transcribed, the AI replies to the transcript the way it would to a typed question, and the answer arrives as a normal message. It doesn't speak and doesn't take phone calls. The original voice note stays playable in the inbox, with its transcript one click away.
Book a demo with a few files your customers really send, such as a long voice note, a screenshot or a scanned invoice. We'll run them through a test bot so you can read the transcript, the extracted text and the reply together.
