An AI customer support chatbot that answers repeats and routes the hard ones

An AI customer support chatbot reads each message, works out what the person is asking, and looks for the answer in your business information, such as policies, schedules and product details. If the request needs an account change, it can call your own system through a custom action. If it needs a person, the conversation moves to your team in the same inbox, thread attached.

Most of the repetitive ones: opening hours, pricing, policies, class or appointment times, product details and how-to steps. Risolva answers from the website pages, documents, catalogs and FAQs you connect, not the open internet, and can show the source in its reply. Anything tied to a customer's own account, like order status or a membership change, first needs a custom action connected to your system.

A rule-based chatbot follows menus and keywords someone scripted, so it stalls when a customer phrases a question their own way. AI customer support reads the actual message, handles follow-ups and multi-part questions, and replies in plain language. Risolva also recognizes when a question is beyond what it knows and hands the chat to a person instead of guessing.

Live chat needs a person online to answer each message, so replies slow down at busy times and stop after hours. An AI agent replies within seconds at any hour. Risolva combines the two in one inbox: the AI answers first, and your team takes over any conversation that needs them, then hands it back to the AI when they're done.

No, and it shouldn't try. It takes the repetitive questions, like opening hours, schedules and policy details, so your agents can spend their time on work that needs judgment, such as disputed charges, cancellations and complaints. Risolva hands a conversation to your team whenever a customer asks for a person, sounds upset, or asks something it can't answer.

Two ways. Risolva escalates on its own when a customer asks for a person, stays upset after it has tried to help, or needs something it can't answer or do, and your handoff rules pick who gets it. A rule can also claim a conversation before the AI replies, by topic, sentiment, VIP status, channel or business hours. Either way, the teammate sees the full thread and gets a short summary on takeover.

Yes. Risolva tags every incoming message as neutral, positive, confused, frustrated or angry, and the conversation shows the latest non-neutral tag. A handoff rule can send frustrated or angry conversations to a chosen teammate the moment that message arrives, instead of letting the AI answer it. Agents can correct a tag if it's wrong, and their correction stays.

Yes, once it's connected to your own system through a custom action, a no-code call to your API. The AI collects the details it needs, can ask the customer to confirm first, then runs the action, such as an order lookup, a booking or a membership freeze. There are no ready-made store or booking integrations, so setup needs someone with API access, often alongside our team during onboarding.

Update the source and new replies follow it. Swap in the new schedule or policy PDF and delete the old one, or retrain the website page that changed, and the next answers use the update. Brightwell swaps its nine class schedules this way each season, so members never get last season's class times.

For many small businesses, yes. If your team answers the same questions every day or gets messages after closing, AI customer support takes that load without a new hire. Risolva's Starter plan is $29 per seat a month with AI replies included. Growth, at $79 per seat, adds smart routing and sentiment escalation, which the handoff rules on this page rely on.

You book a demo, and we set up your customer support chatbot with you through guided onboarding, since Risolva is in private beta with no self-serve sign-up. Together we connect your channels, add your policies, schedules and FAQ pages, write your handoff rules, and test replies before going live. Timing depends on how much content you have and whether you need custom actions.

Yes. Risolva answers on WhatsApp through the official Business API, in Instagram DMs, in Messenger conversations with your Facebook Page, and in a web chat widget added to your site with one script tag. All four land in one inbox, so your team sees every channel in one list. It doesn't reply to Instagram or Facebook comments.

It answers from the content you connect, not the open internet. When nothing covers a question, it says it doesn't have that information and can offer a teammate. Sources that contradict each other get flagged for you to settle, replies can name their source, and your team can correct any AI reply from the inbox so similar questions get the fix too.