AI customer support pricing with no overage bills

An AI reply is a message the AI sends to a customer by itself. Messages your teammates write don't count. Starter includes 1,000 AI replies a month and Growth includes 10,000. There are no overage fees: if you keep needing more, we move you up a plan instead of billing partway through the month, and Enterprise uses volume pricing.

Yes. You can move between Starter and Growth as your team or message volume changes. Growth raises AI replies from 1,000 to 10,000 a month and knowledge bases from 1 to 10, and adds smart routing, sentiment escalation and priority support. If you're unsure which fits, we'll compare both against your volume during the demo.

Risolva pricing is set and billed in US dollars. The pricing table can also show EUR, GBP and AED so you can compare in a familiar currency, but those amounts are approximate conversions at fixed rates. What you pay is the USD price for your plan and number of seats.

Enterprise pricing is built around your volume. It covers all channels, volume pricing for AI replies, custom knowledge base limits and a named support engineer. It also adds SAML SSO and SCIM, a dedicated VPC option, and a security review, NDA and DPA on request. Book a demo and we'll scope it with you.

No. Risolva is in private beta, so there's no free trial, no free plan and no self-serve account. Instead, you book a demo where we look at your channels and the questions customers ask most. Then our team sets up your account with you in guided onboarding, including any custom actions that connect to your own systems.

On Risolva it's the seat price times the people on your team: $29 a seat on Starter with 1,000 AI replies a month, or $79 on Growth with 10,000. Three people on Growth pay $237 a month, with AI replies included. On WhatsApp, Meta also charges for delivering messages, billed to you separately.

No. Risolva pricing is per seat for the people on your team. AI replies are included up to your plan's monthly amount, and if you keep needing more, we move you up a plan instead of billing overage. Enterprise uses volume pricing for AI replies.

No. Meta charges for delivering WhatsApp messages, such as templates and, since October 1, 2026, replies beyond each number's 1,000 free service messages a month. A reply costs the same whether the AI or a teammate wrote it, because it's a delivery fee, not a charge for the AI, which is included in your plan. Meta bills these fees to your WhatsApp Business Account separately, and rates vary by country.

Plans renew automatically at the end of each billing period. You can cancel any time before the next renewal, and the cancellation takes effect when the current period ends, so you keep access until then. If you close your account, your data is deleted within 30 days unless the law requires us to keep it.