Pick a segment built from what people said in their chats, choose an approved template or a session message, and schedule it, with anyone who replied STOP left out.
Segments filter on what your conversations revealed: lead score, lead stage, the products someone showed interest in and the topics they raised. Cedar Run Outfitters can send its Halvard 2 tent restock to the people who asked about tents, not to every number it has.
The review step counts who can get a session message, who needs a paid template and who will be skipped. It shows the broadcast credits the send will use and an estimate of Meta's WhatsApp charge by country, which Meta bills to your own account.
Each broadcast message is saved in the contact's conversation, so a reply like "Does the Halvard 2 come in green?" reaches your shared inbox with the offer right above it. The AI answers in seconds, or a teammate takes the chat.
Broadcasts live in a five-step composer: Setup, Content, Audience, Schedule and Review. The segment usually comes first.
On the Segments page, make a Dynamic segment from filters such as lead score, lead stage, interested in, discussed in chat, last active, came from an ad or VIP, and watch the count update. Or import a Static list from a CSV with a phone column. The Hot leads preset (lead score 60 to 100) fills in the most common filter for you.
A Template broadcast sends a Meta-approved template, with placeholders filled by fixed text or by {{first_name}}. A Session message is free-form and only reaches contacts whose 24-hour window is open, unless you add a paid template fallback for everyone else.
You see Recipients, Suppressed (opt-out), your broadcast credits and the cost split into In-window, Ad-window, Via template and Skipped. Open View audience to uncheck anyone, export the finalized list, or send the template to your own phone as a test.
Send now or Schedule a date and time, with Respect business hours on if sending should pause while you're closed. The detail page counts Queued, Sent, Delivered, Read and Failed as Meta confirms each message. Pause, resume or cancel mid-send, and Duplicate a broadcast that worked.
These are the options and labels you'll see on the Broadcasts and Segments pages.
No, broadcasts are WhatsApp only. WhatsApp broadcast messages go out from a WhatsApp Business number connected to Risolva, and only to contacts with a phone number on file. Instagram and Messenger chats still feed lead scores and segments, but those channels have no broadcast option, so a contact you only know from Instagram won't receive one.
Book a demo and we'll build a sample segment, walk through a template broadcast and show how opt-outs and costs are handled for an audience like yours.
